1 Information We Collect
Kl108 collects various types of information to provide, secure, and improve our services. Below are the data categories we collect along with examples:
1.1 Information You Provide Directly
- Identity data: Full name, date of birth, gender, and identification number (National ID/Driver's License/Passport) required for identity verification (KYC).
- Contact data: Email address, phone number, and residential address.
- Financial information: Bank account number, bank name, and registered e-wallet account details for deposit and withdrawal purposes. We do not store credit card numbers directly.
- Verification documents: Photos or scans of identity documents uploaded during the KYC process.
- Communications: Conversation history with our customer support team via live chat or email.
1.2 Information Collected Automatically
- Device data: Device type, operating system, browser version, screen resolution, and unique device identifiers.
- Network data: IP address, internet service provider (ISP), and approximate location based on IP.
- Usage data: Pages visited, games played, session duration, access times, and actions taken within the platform.
- Transaction data: Complete history of deposits, withdrawals, bets, and wins.
- Cookies and browsing data: Information collected via cookies, web beacons, and similar tracking technologies (described further in Section 7).
2 How We Use Your Data
The data we collect is used responsibly for the following purposes:
| Purpose of Use |
Data Type |
Status |
| Account operations & authentication |
Identity, contact, login credentials |
Required |
| Financial transaction processing |
Financial data, bank accounts, e-wallets |
Required |
| Identity verification (KYC) |
Identity documents, selfie photo |
Required |
| Security & fraud detection |
IP, device, transaction patterns |
Required |
| Customer support |
Chat history, account data |
Required |
| Experience personalization |
Game history, preferences |
Optional |
| Promotional & offer notifications |
Email, phone number |
With Consent |
| Analytics & product improvement |
Anonymous usage data |
Optional |
We do not use your data for purposes beyond those listed above without your explicit consent. If we plan to use data for a new purpose, we will update this policy and notify you.
3 Legal Basis for Data Processing
Kl108 processes your personal data based on one or more of the following legal grounds in accordance with applicable data protection principles:
- Contract performance: Processing is required to fulfill the services you requested, including creating an account, processing transactions, and providing customer support.
- Legitimate interest: Processing for platform security, fraud prevention, and service quality improvement that does not adversely affect your fundamental rights.
- Consent: For the delivery of marketing communications and the use of non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
- Legal obligation: Processing required by applicable laws and regulations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations.
4 Sharing Data with Third Parties
Kl108 does not sell or rent your personal data. However, under certain circumstances we need to share data with the following parties to operate the platform:
4.1 Operational Partners
- Payment provider: Banks and e-wallet providers receive the transaction information necessary to process your deposits and withdrawals.
- Game provider: Username (in encrypted/pseudonymous form) is shared with game providers for operational and win verification purposes.
- KYC verification service provider: Identity documents are processed by trusted verification partners subject to strict data security standards.
- Cloud infrastructure provider: Our servers and data storage are operated by leading cloud providers with internationally recognized security certifications.
4.2 Legal Obligations
Kl108 may disclose your data if required by law, court order, or a competent regulatory authority. In such situations, we will make every effort to notify you prior to disclosure unless prohibited by law.
Our guarantee: All third-party partners who receive your data are contractually bound to process it only in accordance with kl108's instructions, adhere to equivalent security standards, and are prohibited from using your data for their own purposes.
5 Data Security
Kl108 implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
5.1 Technical Measures
- Data encryption in transit using TLS 1.3 protocol.
- At-rest encryption for all sensitive data.
- Password hashing using the bcrypt algorithm with a unique salt per user.
- Two-factor authentication (2FA) available for all accounts.
- Real-time security threat monitoring and automated intrusion detection.
- Regular penetration testing by independent security teams.
- Data access restrictions based on the principle of least privilege.
5.2 Shared Responsibility
While we invest heavily in infrastructure security, your account security also depends on the actions you take. We encourage you to use a strong and unique password, enable two-factor authentication, never share your login credentials with anyone, and contact us immediately if you suspect any unauthorized activity on your account.
6 Data Storage and Retention
Your personal data is stored on servers located in data centers with strict physical and digital security. KL108 retains your data for as long as your account is active and for an additional period thereafter in accordance with the following terms:
- Active account data: Retained for as long as you maintain an active account at kl108.
- Financial transaction data: Retained for 5 years after the last transaction in accordance with financial and tax regulatory obligations.
- KYC data: Retained for 5 years after account closure in accordance with Anti-Money Laundering (AML) requirements.
- Support communication logs: Retained for 2 years for reference and service improvement purposes.
- Data after account closure: Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked back to your identity.
If you request account deletion, we will process the request and immediately remove all deletable data, while data required to be retained by law will be kept for the mandated period before being permanently deleted.
7 Cookies and Tracking Technologies
Kl108 uses cookies and similar technologies to enhance platform functionality, analyze usage, and personalize your experience.
7.1 Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled as the platform will not function without them.
- Functional cookies: Remembers your preferences such as language, currency, and display settings to deliver a more personalized experience.
- Analytics cookies: Collects anonymous information about how users interact with the platform to help us identify areas for improvement.
- Security cookies: Helps detect and prevent fraudulent activity, bots, and cyberattacks.
7.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled.
8 Your Rights as a User
As a kl108 user, you have the following rights regarding your personal data. All requests can be submitted via 24/7 live chat or by contacting our privacy team.
Right of Access
You have the right to request a copy of the personal data we hold about you, including details of how it is used. We will provide this information in a readable format within 30 days.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request a correction. Contact and profile data can be updated directly from your account dashboard at any time.
Right to Erasure
Under certain conditions, you have the right to request the deletion of your personal data. Requests will be processed in accordance with applicable data retention obligations — data required to be retained by law cannot be deleted before the retention period expires.
Right to Restriction of Processing
You have the right to request a restriction on the processing of your data in certain circumstances — for example, when the accuracy of your data is in dispute or while the legal basis for processing is being verified.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another relevant service where technically feasible.
Right to Object
You have the right to object to data processing based on our legitimate interests, including objections to the use of your data for direct marketing. Your objection will be given serious consideration.
9 Minor User Protection
Kl108 services are explicitly intended for users who are 18 years of age or older. We do not knowingly collect personal data from individuals below that age.
The kl108 registration process includes mandatory age verification. If we discover or are notified that an account was registered by someone under 18 years of age, we will immediately deactivate the account, return any remaining balance to the original payment method, and delete all data related to that individual.
If you are a parent or guardian and become aware that a minor has registered an account at kl108, please contact our support team immediately so we can take the necessary action.
10 Privacy Policy Changes
Kl108 may update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or applicable regulatory changes.
For material changes, we will provide clear notice via:
- In-app notifications or your account dashboard.
- Email the address registered to your account at least 14 days before the change takes effect.
- Update of the "Last Updated" date at the top of this page.
Continued use of kl108 services after the effective date of an updated policy constitutes your acceptance of those changes. If you disagree with the changes made, you have the right to close your account and request data deletion in accordance with Section 8.
11 Contact Us About Privacy
For questions, requests, or concerns regarding this Privacy Policy or the management of your personal data, please contact us through the following channels:
- Live Chat 24/7: The fastest way — available directly from the KL108 platform or app at any time.
- Email: [email protected] — for formal written requests regarding your data rights (not clickable, please copy this address manually).
- FAQ: Visit the page FAQ for answers to the most common privacy questions.
We are committed to responding to all privacy-related requests within a maximum of 72 business hours. For complex requests such as full data access or account deletion, the process may take up to 30 calendar days.
Our commitment: Your privacy is a trust we take seriously. If you feel any aspect of this policy is unclear or have concerns that remain unanswered, our privacy team is always ready for an open and constructive dialogue.